Samsung's Galaxy Note 7 apology is appreciated, but transparency and details about what went wrong will go farther for the brand.
2016-11-09 08:37:49
alice
11
That transparency will do more to repair Samsung's brand hit than any apology will. Here's what questions I'd like answered:
How did the handoff between the players in the supply chain lead to the Galaxy Note 7 battery issue?
What processes will be changed?
How does Samsung's post mortem apply to the smartphone industry overall?
The actual cause of the battery issue and the role of hardware and software integration?
Where did Samsung controls and management decision making fall short and what's being done to fix those process shortfalls?
Add it up and the investigation into the device and its parts are important. The processes and learning for the rest of the industry will be just as important.
-
The Asian market of new energy cars[2016/09/22]
-
White House, 35 states to boost electric vehicle charging stations[2016/11/04]
-
Multiple lane closures on Downtown Connector this weekend[2016/09/24]
-
How to stop your smartphone battery from exploding[2016/09/30]
-
Airline ban on Samsung Galaxy Note 7 widens as concern grows about fire risk[2016/10/17]
-
Should you fear your phone battery?[2016/10/13]
-
Apple's iPhone 7 Lands in Last Place in Battery Life Test[2016/10/04]
-
How safe are portable battery packs?[2016/10/21]
-
BLOG For want of a better battery: Bob McDonald[2016/10/15]
-
iPhone 7 battery charging is so much slower than rivals (but at least it won’t explode)[2016/10/13]
-
The cost of plastic packaging[2016/10/18]
-
Samsung Galaxy Note 7 Replacement Still Problematic? Users Complain Over New Battery Issues[2016/09/26]
-
Apple is working on iPhone batteries that last longer and don’t explode[2016/10/08]
-
A window into battery life for next-gen lithium cells[2016/10/19]